Manual Zeroing is not working, even though I followed the manual step by step. What am I doing wrong?

Our company exists now for more than 50 years. In this time, more than 15.000 Baader Planetariums (the first patented product of our company) help all over the world to give students an understanding of astronomical correlations. In our own manufactory, more than 500 observatory domes have been produced and delivered turnkey-ready. Instruments and telescope accessories from "Baader" are known for their high qualities by many astronomers and universities. We consider it our duty and obligation, not only to sell telescopes, but an indivdually selected telescope system, that brings you a lifetime of joy.